Our Customers satisfaction is important to us. Incase your item has a defect we will issue a store credit.
Exchanges IF size is available & customers are responsible for shipping costs for return/exchanges. We do not provide return shipping labels.
All SALES ARE FINAL otherwise.
Sale items are Non refundable & Cannot be exchanged.
Please contact us at Customerservice@charistee.com with any questions before purchasing.
Within the US - Returns or exchanges must be made within 8 days from the date of delivery.
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
To be eligible for an exchange or store credit, your item must be unused, in its original condition and original packaging that it was received. STORE CREDIT OR EXCHANGES WILL NOT BE GRANTED UNLESS ALL OF THE FOLLOWING CONDITIONS ARE MET:
- The hang tag is in tact
- No rips, cuts, or tears in the fabric
- No stains on the garment
We handle Exchanges and Store credit on a case-by-case basis with the sole aim of making our customers happy.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.